Tuesday, October 18, 2011

ROOTS & WINGS…Connecting the Dots in Retrospect

The other day I heard a mother saying to her daughter, the 2 best things that a parent can give her child is give them Roots and Wings. I gave them to you so go do your thing, I got your back. I loved it. It was so simply succinct and truly encapsulated my unarticulated parenting philosophy and aspirations – giving my children roots and wings! I have always preached about the importance of giving our children S.E.E. – socio-economic exposure…. and every time I said S.E.E. I felt it always sounded so “academic”. But when this mother said it – it was so plain yet so complete!  I remember telling my daughter that there are five ways of gaining knowledge. We learn through: a) formal education; b) cross-cultural immersion; c) multi-religious tolerance; d) multi-language immersion; e) travel and food exposure; not necessarily in any order of priority.
Once, I took her and her baby brother to an Afghan restaurant on 9th Avenue in New York City when she was about 9years old. She started protesting that she wanted hamburger and chips! I told her this was not a McDonald occasion, so she needed to try something else or stay hungry. She was hungry so she had no choice but to eat the couscous. Now she loves it. The other day she remembered and requested that we visit the restaurant again. I am not even sure if it’s still open. Then I sent her to a South African International School for two and half years straight from 8 years in American parochial school. The first year was tough. Really tough. She cried and called every weekend! But now she is a global citizen with cross-cultural competencies of discerning subtle cultural nuances that positively differentiate us, yet at the same time make us one. She is grounded and has gained some self-discipline for African boarding school is like military school, if not worse. Above all else she has social capital -made friends from all over Africa and Europe as a result.

Recently transferred back to the US for junior high, she was placed in a Music workshop class that teach studio production and engineering. While some kids in her class were complaining about how they hated the class, she loved it. On the other hand she was complaining about how she hated her music theory class because she felt so unprepared! I worked hard to get her into that class. So I shared with her my own story about hating courses in high school but taking them anyway. I told her that when I was in boarding school, I remember hating a class called “Domestic Science” where they taught us cookery and sewing. We universally hated it because we believed that it was meant to prepare us to be maids (in case you failed the rigorous British Cambridge ‘O’level exams). It was the colonial era of my high school days! Roll up 10 years later I am in Grad school in America, the economy of my homeland is spiraling down so was the currency rates. I have no money, no fellowship, never could do those waitressing jobs, let alone I did not have the stomach for working as a nurse’s aide and dropping out of school was not an option. I needed a way to pay tuition so I decided to a fashion designing company. I designed my own custom made contemporary African couture. It was a thriving business and I made enough money to pay my tuition and rent!!!! Still hated sewing, but I got great at designing averaging $250/outfit. In addition, because of domestic science I turned out to be a great cook! Thanks to my teacher, Mrs. Malaba!!! Who knew?

At the time of telling her this story I did not even realize I was building on her roots and wings. I was just trying to help her in appreciating that the dots have a way of connecting somehow! I did not even know this either till I stumbled on a YouTube video of Steven Jobs giving a 2005 commencement speech at Stanford University (http://www.youtube.com/watch?feature=player_detailpage&v=D1R-jKKp3NA). He was sharing his story about how he dropped out of college because he could not bear the thought of his adoptive working parents spending their hard earned savings for college tuition he could not see the value of. Once dropped out he continued sneaking into classes and stumbled on a calligraphy course and he loved it! Roll forward 10 years later he started Apple in his garage and designed the Mac to have the most beautiful typography than the PCs. In a nutshell he said that he could not connect the dots while taking these risky decisions, but in retrospect he is able to connect the dots. Had he not dropped out of college he probably would not have started Apple, given it the best typography. When he got publicly fired from the company he started he would not have started PIXAR, the best animation company of the 21st century.

Sometimes when one door closes, there is a reason why you are being detoured to your true destiny. As human beings, it’s in our nature to get in our way. But then again is it? Does all this structured “socialization” do more harm than good? I really don’t know. I am just trying not to get in my own way or my kids’ way. Its every parent’s responsibility to give their children roots and wing, but it’s the child’s responsibility to trust and tap into their roots and wings! They need to understand, with globalization geography is irrelevant. Spread your wings far and wide child!

Copyright @ October 18, 2011 by Dr. Tendai Ndoro (DocNdoro) – Founder, SLIPPA (Strategy Leadership Institute in Private & Public Affairs); Brighten The Corner Foundation; CEO EDCTrainers, LLC.

Saturday, October 8, 2011

Conscientious Objector: The Con Game of Shearing & Controlling the Consume...

Conscientious Objector: The Con Game of Shearing & Controlling the Consume...: The Con Game of Shearing & Controlling the Consumer I just spend 2hrs of my Saturday morning with Comcast Xfinity Wi-Fi set-up...what a lous...

The Con Game of Shearing & Controlling the Consumer

The Con Game of Shearing & Controlling the Consumer
I just spend 2hrs of my Saturday morning with Comcast Xfinity Wi-Fi set-up...what a lousy process! When they hooked up my internet to my cable last Saturday and I asked the technician for my Wi-Fi password and he told me “Oh I am just supposed to hook up your router and not set up your Wi-Fi" I said to him but I specifically asked for high speed internet with Wi-Fi capability? He just shrugs his shoulders nonchalantly, looks at me calmly while he is fidgeting with his cell phone and said “So do you want me to hook it up or not?” I had already waited 2 weeks for the appointment, and he had just arrived 2 hours late for the appointment time and I was entertaining visitors, so I was in a corner. “How long will it take to hook it up?”  I asked. He says “20minutes.” Commonsense kicks in - I could not wait for another 2 weeks for them to come back for a 20 minute job. So I let him do it! I have FIOS right now and I am pissed at them too that’s why I am getting Xfinity before I kick them to the curb site! Sure enough he is done in 20 minutes. After the tech is gone, it’s irking me that they did not have it together, so I call customer service to find out why the order they gave the technician did not have Wi-Fi? The guy tells me, “Oh your router is already Wi-Fi capable, if you can’t get Wi-Fi on your laptops when you hook-up your desktop call us back and we will walk you through it, by the way you have 30 days to try it and if you are not happy you can always call us back to cancel it!” I had visitors and could not hook-up the desktop from FIOS to Xfinity there and then so I said I will get back to you!!!
Today, exactly a week later to the day, I call customer service again to tell them, well all is set up and I still cannot get my Wi-Fi! The guy tell me,
“Oh let me transfer you to our Wi-Fi department they will set you up.”
“You people told me to call you back, why do you have to transfer me?” I retorted.
“Yes, Dr. Ndoro but it’s another department that sets it up”

By then its dawning on me that I am being ‘handled’ and from experience there is always some rude surprise definitely awaiting me. I was right. They do not tell you that when you set up for internet installation with Comcast (which is $59 bucks) you have to make a separate call to set up your Wi-Fi network to your laptops and charge you another $45! The guy on the phone starts explaining in a calm voice the rational for the $45 dollars, and I am like “I don’t care about your back office logistics and which department does what or how much it cost, as an end user I wanted my technology working to my expectations the day your technician hooked me up….I did not expect to make any other service calls and go through a learning curve about cost and who does what in Comcast!”
I am beyond annoyed at this rate and I could feel the yelling coming on! But I remain calm. I tell him, “My experience with FIOS is you do not get all this peace-meal service...when they are done all your gadgets and services are working and the only thing they hand you is your NetID password!!! So again I don't care how you do it in your back office or how much it cost...just hook me up and let me use the service”. He continues calmly, “Yes, Dr. Ndoro”. But they are shearing me like a sheep…that’s what we call it in public administration when we refer to how the government increases your taxes slowly but surely without the taxpayer realizing it, otherwise the taxpayer will riot at sudden obvious hike moves…vano nyangira!
When all is said and done,
He tells me “We are done with writing up the order and you also have  Xfinity Signature support for another $5.95/ month which will appear on your bill and I will now transfer you to our network technician who will set it up for your here is your ticket #.. ”
HOLD IT!!! My mind is still at the other $5.95/month statement I just heard…..!
I ask him “Why am I now going to pay another $5.95, that’s not what your deal offer said? That takes another 15 minutes of conversation.
He tells me “This is not mandatory and it’s not included in your deal, this is just that if you ever need any Wi-fi support in case something goes wrong you can call us anytime at no extra cost”
“So it’s like insurance?”
“Not exactly, its additional support” he says.
I ask “What does that entail and ‘what would go wrong’ with the service”
“Oh if you ever buy another computer and you want it hooked to your home network we can help”
I said but that’s just to add my netID and my password to the new computer and I have to pay you $5.95 every month????”
 Then he adds "well, other people do not even know how to hook-up a new computer so we also help them with that straight from the box.."
I say "really...well I am not other people I can hook up my hardware myself"...
then he says "things can go wrong and you can call us any time, if you do not have the support plan it can cost you $45 each time you call us for a tech to help you remotely!!!".

By this time they have made me so insecure and paranoid. So finally, I am signed up for the $5.95 and yet I am experiencing buyer’s remorse and thinking - ”why should I pay rich Comcast an additional 6 bucks!!!” But I am worn out and exhausted with the conversations and need to move on at this point. I am thinking I will call them another day when I have new energy! Not to mention that when I finally get the network technician to set up my Wi-Fi, he remotely enters my computer system and takes over my desktop and is now controlling it remotely!!!! What the F**king hell are these people up to!!!  They have the capability and power to enter my home computer system through their little black box from anyway in the universe!!!! Instantly, I forget my concern of having been sucked into paying $5.95/month for ‘support’…. I am more than insecure and paranoid…I am PETRIFIED at the realization of how much control and ownership they have over me and every consumer out there!

Saturday, October 1, 2011