Friday, July 7, 2023

Elections Are Not Democracy

 In the modern world, Democracy – in theory and practice, is a concept fraught with many inherent contradictions because it’s a subject, as well as an object, that is susceptible to various definitions, interpretations, and applications. The result is, the theoretical meaning of Democracy, generally deviate from the practice of Democracy. Therefore the general understanding of what constitute democracy or event what is democracy becomes very obscure, especially in its application in and by non-Western nations whose socio-political, and socio-economic history and background is not traditionally derived from Western political thought, philosophies or history. 

The United State Information Agency attempts to provide a definition of democracy and the specific principles the have to prevail in order to be defined as a democratic state. According to the Agency, “Democracy comes from the Greek word, "demos," meaning people. In democracies, it is the people who hold sovereign power over legislator and government.  Although nuances apply to the world's various democracies, certain principles and practices distinguish democratic government from other forms of government.” 

1. “Democracy is government in which power and civic responsibility are exercised by all citizens, directly or through their freely elected representatives.

2. Democracy is a set of principles and practices that protect human freedom; it is the institutionalization of freedom.

3. Democracy rests upon the principles of majority rule, coupled with individual and minority rights. All democracies, while respecting the will of the majority, zealously protect the fundamental rights of individuals and minority groups.

4. Democracies guard against all-powerful central governments and decentralize government to regional and local levels, understanding that local government must be as accessible and responsive to the people as possible.

5. Democracies understand that one of their prime functions is to protect such basic human rights as freedom of speech and religion; the right to equal protection under law; and the opportunity to organize and participate fully in the political, economic, and cultural life of society. 

6. Democracies conduct regular free and fair elections open to all citizens. Elections in a democracy cannot be facades that dictators or a single party hide behind, but authentic competitions for the support of the people.

7. Democracy subjects governments to the rule of law and ensures that all citizens receive equal protection under the law and that their rights are protected by the legal system. 

8. Democracies are diverse, reflecting each nation's unique political, social, and cultural life. Democracies rest upon fundamental principles, not uniform practices. 

9. Citizens in a democracy not only have rights, they have the responsibility to participate in the political system that, in turn, protects their rights and freedoms.

10. Democratic societies are committed to the values of tolerance, cooperation, and compromise. Democracies recognize that reaching consensus requires compromise and that it may not always be attainable. In the words of Mahatma Gandhi, "intolerance is itself a form of violence and an obstacle to the growth of a true democratic spirit." 

In general these ten guiding principles essential define the scope of what constitute a Democracy in the Western sense. Therefore, while attempting to perpetuate the ideals and good governance of classical democratic principles, the Western “Democracies” have sought to impose these ideals on the whole of the global community. This situation leads democracy, in theory and practice, to be a tool by which nations large and small seek to use in various ways – to punish or reward; to identify friend from foe; or even to mock or to applaud.  From the “third world” perspective the belief is that it is common knowledge that Western societies are guilty of using democratic preconditions as a tool for cohesion, punishment, endorsement or acknowledgement. Hence, from this standpoint, the expectation of Democracy or democratic practices are a ‘multi-purpose’ sophisticated tool perpetuated as a political tool when countries want to validate, legitimate and/or differentiate friend from foe; as an economic tool for determining the allocation of economic rewards, sanctions or penalties; or as a social tool for gaining national solidarity, or fostering a common national and/or regional identity; and mobilizing citizen participation in, or support for, a given issues or cause. As a tool democracy’s legitimacy as the next best ideology is compromised, therefore can we really say that the virtues of Democracy really exit?”  From left to the right, opinions vary on this one. 

While the existence or non-existence of democracy is not the issue to be debated in this paper because the focus of this paper is to investigate whether the practice of having democratic elections is a legitimate way of evaluating whether a nation or society is Democratic. Given that the process of holding Elections is considered on of the most fundamental principle and indicators of a democratic society, I advance a thesis which negates this assumption and proposes that elections do not necessarily indicated or validate a country as a Democracy or for that matter, the existence of democratic social values. Through the presentation of Zimbabwe’s election process as a case study, I will illustrate that elections as a basic principle of Democracy have been used as a tool to legitimize a quasi-authoritarian regime. Unfortunately this is not only unique to Zimbabwe, but to other nations as well, which take us to another question - that is - so where is Democracy today? This is a question that will not be addressed here but whose answer may be insinuated at the conclusion of this exercise. 

THE EVOLUTION OF ELECTIONS AS A FUNDERMENTAL PRINCIPLE OF DEMOCRACY.

In classical democracy the basic principles were simple and straightforward, embracing the ideals of Liberty, Equality and Freedom. . Hence, to achieve total liberty, liberty would be seen as equality and on the other hand, as freedom. Pericles offered the “conception of the democratic principle of equality indicates a place for an explicit recognition of merit”.  However from another overriding perspective, Aristotle advances the idea that “the democratic idea of equality is equality of condition and outcome” and further emphasizes “the idea that majority rules”.  However to achieve liberty through equality, inherently presents a contradiction to the ideal of liberty as freedom. According to Held, classical democracy defined freedom as being the ability “to live as you like…not to be rule by anyone”.   According to Aristotle, in order to enjoy both liberties as equality and as freedom, there needed to be a reconciliation by which individuals would have the opportunity to “Rule and being Ruled in turn”, that is embracing the idea “to be ruled by alternation” which meant taking turns to rule others.   He points out that:

“ From these fundamentals and from rules thus conceived, are derived the following features of democracy: (a) Election to Office by all from among all. (b) Rule of all over each and of each by turns over all. (c) Offices filled by lot, either all or at any rate those not calling for experience or skill. (d) No tenure of office dependent on the possession of a property qualification or only the lowest possible. (e) The same man not to hold the same office twice, or only rarely, or only a few apart from those connected with warfare/ (f) Short terms for all office or for as many as possible…...(k) No official has perpetual tenure, and if any such office remain in being after an early change, it is shorn of its power and its holders selected by lot from among picked candidate. These are the common characteristic of democracies.” (Aristotle, The Politics, pp362-4) 

From Aristotle’s political thought emerged the principle of elections. The process and conditions of holding elections to choose who should rule by turns become the primary and definitive stipulation of Democracy and its practice. The notion of Elections in classical democracy was really an attempt to reconcile the need for individual freedom and equality.

LIBERAL DEMOCRACY  ON ELECTIONS:

Originating from the ideas of Thomas Hobbes and John Locke, the meaning of liberalism “attempts to uphold the values of freedom of choice, reason and toleration in the face of tyranny…”  against absolute monarchs. In time the meaning of liberalism, inherited from the thought of Hobbes and Locke that under the state of nature individuals are ‘free,  equal and endowed with natural rights’, and consistence with the emergence of capitalist economic values became to be understood as central to the individual’s right and freedom to pursue his/her own interests. From a political stand point ideas of liberal democracy emerge from the attempt to reconcile individual sovereignty from state power while attempting to incorporate the system of representation. Held point out that two traits of liberal democracy emerge where on the one hand, protective democracy serves to protect individual interest through establishment of ‘accountable institutions’ and on the other hand, developmental democracy facilitates for the full political participation of the citizens through democratic mechanisms such elections.

As modern European and American political thought evolved dominant thinkers and writers like Jeremy Bentham, James Mill and James Madison further developed the understanding of liberal democracy by refining the theory of protective democracy. As Held points out: 

“In their hands, the protective theory of liberal democracy received arguably its most important elaboration: the governors must be held accountable to the governed through mechanism [of] the secret ballot, regular voting and competition between potential representatives, among other things, which give citizens satisfactory means for choosing, authorizing and controlling political decisions”. 

Further, Madison provided one of the key importance of elections in his writing on dealing with factions, by recognizing that having elections is another way minority groups can use their power to remove or change leaders that do not support their minority interests. In the Federalist papers #10, Madison by presenting the concept of political representation, the idea of which “involves the permanent transfer of government to a small number of citizens elected by the rest”.   The process towards a representative government in a democracy allow that elected officials be “trustee of the electors” and through the realization of this process,  elections as a mechanism to achieve this paves the way for public issues to be discussed and clarified. Furthermore the idea of competition between representatives allows that those individuals who can withstand the election process are competent and capable of “discerning thee true interest of their country” , that is the interest of the citizens.  Hence, in Federalist paper #57, Madison point out that "The aim of every political constitution is...first to obtain for rulers, men who possess most wisdom to discern, and most virtue to pursue the common goal of society." 

DIRECT DEMOCRACY ON ELECTIONS:

Other philosopher like Karl Marx, under the rubric of direct democracy presents the idea of a ‘pyramid’ or delegation structure of elections where at the micro level, elections are conducted within small grassroots communities and the elected delegates of these grassroots community represent them at the district level, while those elected at the district level serve as delegate representatives of their districts at the national level. Some developing countries like Zimbabwe, at the time of independence, attempted to implement this election system through the introduction of VIDCOs (Village Development Communities) and WADCOs (Ward Development Community), as democratic vehicles for local political mobilization, participation and representation. However, they quickly found out that this form of direct democracy while in theory sounded great as legitimate democratic political structures, in practice it was more complicated to manage, monitor and maintain. 

PLURALIST DEMOCRACY ON ELECTIONS:

Held notes that, for the pluralist, “elections and parties alone do not secure the equilibrium of democratic state”.  They propose that the active involvement of various groups of different “type and sizes” is paramount to sustaining the democratic process in advancing the interest of the citizens. One of the chief supporters of pluralist democracy, Robert Dahl proposes that when, “competitive electoral systems are characterized by multiplicity of groups…..democratic rights will be protected and inequalities avoided…..Democratic theory is concerned with processes by which ordinary citizens exert a relative control over leaders”.  Yet under pluralist democracy, the unit of analysis and focus is groups and not individuals, therefore the interest they address are generally at the macro level of policy interests and not individual interests. While the pluralist offers a somewhat slightly different focus of analysis, they still maintain an similar democratic election framework to the liberal democracy, in prescribing that the control of elected politicians requires two key mechanisms:

a) Regular elections

b) Political competition among parties, groups and individuals.

But add that rule of multiple minorities as a necessary condition for a thriving democratic environment. As Dahl point out “a tyrannous majority is improbable because elections express the preference of various competitive groups rather than the wishes of a firm majority”. 

With these competing democratic ideas on the significance of elections as the legitimization of democracy, countries such as Zimbabwe, which were not traditionally a democratic society even prior to its “negotiated independence” in 1980, arrived into the global bi-polar political order. The current ZANU-PF regime gained independence in 1980 from Ian Smith’s UDI (Unilateral Declaration of Independence) regime, of which the latter had seceded from the British colonial power in 1961 and has been in power since then despite periodic election! Elections have definitely failed to bring about democratic and frankly  I do not expect them to. Its a foreign inapplicable and incompatible system that does not take into account the context historical culture, traditions, governance practices and social frameworks of Zimbabwe pre-colonization. Even the United states with its electoral college system does not have a one-man-one vote system, therefore one asks, is it truly a democracy? The idea that turn-taking of political parties constitutes democracy should also be abandoned.

In conclusion, Elections are not an adequate indicator of democracy! From many case studies the result have been dismal. Western powers should move away from  touting the false notion that "Elections" qualify a nation as a "democracy". On the other hand emerging nations should move away from the myth that having elections is an act of democracy and should actually take in the consideration some of the traditional practices of democratic governance, which in my opinion were far more superior to some of the tenets of westernized governance. In addition, these traditional practices of governance will need to be updated to take into account principles of diversity, equity and inclusion so that marginalized groups can have representation in the political process. Other indicators to take into consideration for democratic governance would be rule of law; order; freedom of speech; economic development milestones as well as political, and administrative accountability. 

Originally published: @ Fall 2002 by Dr. Tendai D. Ndoro. All copyright reserved. Republished July 2023. https://www.linkedin.com/in/docndoro/ 



Monday, May 1, 2023

 Turning  Threats into Strategic Opportunities:

Most small businesses conduct strategy in their businesses, but they are just not consciously organized and deliberate in planning what class of strategic actions they end up engaged in – is your strategic focus on Managerial leadership? Knowledge capital? Resources? Operational fit? Business environment or industry? In most small businesses strategic decisions and actions are usually the process of crisis management. If you understand that strategy is the ability to for the business to manage opportunities and threats in the environment. But sometimes the wisdom is in the ability to turn your threats into opportunities. Give yourself time to reevaluate what’s going on inside and outside of your business environment. Small businesses are agile, quick to adapt and respond to threats at less cost and seized opportunities in the environment.

Elements of Strategic Success:
In closing I share with you that for your strategy to succeed there are other elements that need to be in place, and they play a significant role in whether your strategy results are great or average.

1. Leadership – be present in your business
2. Know your company’s DNA
3. Know your business environments
4. Know your customers
5. Have a strategic consciousness
6. Act deliberately and boldly.

Leadership – be present in your business. Sometimes running a small business can be exhausting and overwhelming, and its always great to delegate. However, one function you can not delegate in your business is decision making. As the owner of the business, you need to be present at all times even when you have employees doing some of the functional tasks in the business. Provide direction, guidance, oversight but you have to make the decisions necessary to drive your business. It’s difficult to transition from chief operating office to chief executive officer as your business grows but your business tells you when you are ready to make these transitions

Know your company’s DNA - Knowing your business model is critical to business success. Many business owners fails to realize that as the business grows, the business model shifts or sometime completely changes. It is imperative to reassess and redefine your business model in order to meet the growing pains and challenges of scaling the business. This takes knowing that this business’s revenue formula is equivalent to your business DNA! Your business model is how you create consistent value and meet customer/needs regardless of how big your business grows!

Know your business environments – Your business environment is always changing and you as the business over have no control over it. However, you can always reasonably anticipate change if you are constantly scanning the environment, planning, tracking trends, regularly informing yourself about what’s happening in your industry or marketplace, networking and attending conference. Building your knowledge base is important for you as a business owner to manage change in the environment.

Know your customers – Customers are everything, and they are also the best informants to tell you whether your product or service is what they need. Creating interactive systems for customer engagement, feedback of monitoring customer behavior is some of the strategies you can implement to know your customers and your prospects.

Have a strategic consciousness – Strategic behavior is crucial to strategy management in a small business. It’s always starts with the question Why? Follow by How? If you can always ask these questions when analyzing what you are currently doing in your business or what you plan to do in the future, you are already being strategic. Make it a habit. Don’t just jump to implement ideas without first processing the reason for doing it and understanding your capacity and capabilities to do it successfully. In addition, define what success looks like because if you do not have a vision of your return on investment you can not measure the success of your strategic endeavors.


Act deliberately and boldly. – Have an action plan and implement it. Most small businesses will create the plan and shelf it! You might as well have never bothered to put the plan on paper, You action plan whether it’s a business plan; strategic plan; growth plan is a living document! It changes with the reality of execution. This is the test or proof of your concept. You can only learn the feasibility of your plan from experience, therefore, just be bold and do it. Business is a contact sport© . All the bruises and cuts you get are a testimony of the lessons learned as an entrepreneur. Thefore act deliberately and boldly to ensure business success.

Republished May 2023; Copyright @ February 2011 Dr. Tendai D. Ndoro (DocNdoro) – CEO, EDCTrainers, LLC dba /SLIPPA; https://www.linkedin.com/in/docndoro/

 

Insights from Small Businesses onthe COVID-19 Pandemic


Insights from Small Businesses on the COVID-19 Pandemic
By Dr. Tendai Ndoro
CEO – SLIPPA (Strategy Leadership Institute in Private & Public Affairs)
@ June 2020

This study was conducted by Dr. Tendai d. ndoro as Regional Director of the NJ Small Business Development Center at Rutgers-Newark, Rutgers Business School. The small business research was to guarge the sentiments as well as determine the needs and concerns of Essex County small businesses given the economic injury that has been caused by the COVID-19 pandemic. Approximately 650 anonymous small businesses in Essex county were targeted and 10% of the businesses responded.

The survey was conducted for 5 weeks from May 15 to end of June 2020. The number of years in business varied with mostly established and mature businesses providing feedback in the survey.  Profile of businesses that responded to the survey were  from startup to established small businesses.

Survey Result Insights of Small Businesses:

Businesses were asked specific questions to guarge their emotional sentiments they were experiencing; access to capital; needs and concerns about COVID-19 pandemic. The results were as follows:

Business Current Sentiments About COVID-19:
Surprisingly, businesses expressed very positive sentiments. Important key sentiments were as follows:

1.      Positive sentiments toward Continuation of Business Operations: The business responded were determined to keep their businesses open. 95% of businesses sought to continue with their business operations. 4.69% said maybe and none of the respondent were at the time thinking of closing their businesses.

2.      Positive Sentiments toward Resilience by adapting to the pandemic: Despite the severity of the pandemic with the ensuing shut down, businesses owners were positively optimistic and were determined to be resilient. Most businesses were seeking to pivot to adapt to the new environment despite the pandemic challenges.

Businesses were asked: What are you experiencing currently as a result of the pandemic challenges? (Check all that apply), Most of the business owners expressed a positive resilience sentiment consistent with the attitude that they were looking to continue operations despite the disruption created by COVID-19. Most of their responses were surprisingly showed resilience factors despite the severe economic injury they are suffering due to the pandemic as indicated below:

# Field                                                                                                             Percentage

1 Economic loss                                                                                              15.25%
2 Food insecurity                                                                                            1.36%
3 Housing insecurity                                                                                       2.71%
4 Traumatized                                                                                                 2.03%
5 Anger                                                                                                            2.37%
6 Anxiety/Panic                                                                                               5.08%
7 Confused & Helpless                                                                                    3.73%
8 Sadness                                                                                                        4.41%
9 Overwhelmed                                                                                              7.80%
10 Adjusting                                                                                                    11.53%
11 Coping                                                                                                        9.49%
12 Cautiously Optimistic                                                                                 9.49%
13 Pivoting                                                                                                      4.75%
14 Recovering                                                                                                 8.14%
15 Resilience                                                                                                   10.51%
16 Other                                                                                                          1.36%

3.      Negative sentiments toward anticipated high cost of doing business: Due to the situation being a public health crisis, businesses were anticipating high cost of doing business which would have a significant impact on recovery and sustainability.

Access to Capital:
The most salient needs businesses had was access to capital although 25% of the respondents indicated that they opted to use their funds to keep the business going during the initial shutdown. In addition, businesses were looking for ways to diversify their revenue earnings as well and mitigate business liquidity by finding ways to manage cash reserves. Responses to the concerns predominantly focused on ability for business recovery and sustainability; the length of economic recovery and length of the Covid-19 pandemic.

Business Consulting Needs:

Businesses were asked: Which of these CARE Act consulting services do you need most assistance with? (Check all that apply) the results indicated that the top 4 technical assistance needs were: (a) sales and revenue diversification assistance; (b) Digital marketing & general marketing assistance; (c) budgeting/Accounting/Cashflow management assistance; (d) other assistance which predominantly mention the needs for sourcing and affording PPEs (personal protection equipment)

# Field                                                                                                             Percentage

1 Cybersecurity systems                                                                                 3.33%
2 IT/Cloud Computing                                                                                     4.67%
3 Intellectual Property protection                                                                  4.67%
4 Supply Chain management                                                                          2.67%
5 Sourcing PPEs                                                                                               3.33%
6 PPE needs assessment                                                                                 4.67%
7 E-Commerce                                                                                                4.00%
8 Sales & Revenue diversification                                                                  11.33%
9 Digital Marketing/General Marketing                                                         10.00%
10 Business model pivoting                                                                            8.00%
11 Human Resources management                                                               5.33%
12 Establishing Telework/remote working systems                                       4.67%
13 HR Performance/production measurements                                            2.67%
14 Risk mitigation                                                                                           4.00%
15 Credit Counseling                                                                                       6.00%
16 Budgeting/Accounting/Cashflow Mgt.                                                      10.00%
17 OTHER: What other assistance should we be offering that would help with your business RECOVERY?                                                                                                             10.67%

 

Business Concerns about COVID-19

Businesses were asked: What other concerns do you have about Your Business and the Economy right now? (check all that apply) most of the small businesses indicated that the top 4 conferences they had are (a) business recovery and sustainability; (b) Length of economic recovery; (c) Length of COVID-19 pandemic; (d) maintaining payroll

Field                                                                                                                Percentage

1 Business recovery and sustainability                                                           17.51%
2 Maintaining payroll                                                                                      11.28%
3 Employee retention                                                                                     3.50%
4 Consumer confidence                                                                                  6.23%
5 Adapting to new consumer behaviors                                                         8.95%
6 Higher costs of doing business                                                                    10.89%
7 Maintaining Health, Safety & Sanitation in the business                            5.84%
8 Sourcing and finding PPEs for Employees/Clients                                       3.50%
9 Length of economic recovery                                                                      14.40%
10 Length of COVID-19 pandemic.                                                                 14.01%
11 OTHER: Any other concerns you would like to share                                3.89%



Conclusion:  

Since this research was conducted around the May/June time frame, it is worth noting that concerns about the length of the pandemic and length of economic recovery would predetermine business recovery and sustainability. If the pandemic continues beyond a reasonable or bearable time for small businesses it would compromise the hope small business have be feeling that they can adapt and survive the pandemic, public health crisis and economic disruption it has caused. For the small business, some of these positive sentiments may not last long.


Friday, March 13, 2020

Stay Calm: It's Another Crisis

It's interesting to watch human behavior in times of crisis or disasters. COVID-19 pandemic is definitely a crisis unfolding! One of the most perculier behavior that has left me really perplexed is the hoading of toilet paper! Water running out on shelves - I get!  I can't live without water! But toilet paper? Anyway I don't judge the necessities of the affluent.

I would think that after 9/11 and Hurricane Sandy we would have been a little more prepared for COVID-19 crisis? Yet here we are again scrambling with panic and fear. The Media is not helping either, hyping it up! But COVID-19 is different! It feels so inevitable that we are going to be infected regardless of how much precautions one takes! Social-distancing; Self-quarantene; Wash hand; Don't touch your face; Sanitize; Yet, No tests; No cure! Yes it's easy to panic and be paralyzed with fear! Logically, to me the proposed solutions seems so inadequate. But like everything else, I would like to believe that we will all learn to live with it. I remember soon after Sandy in 2020, I embarked on  restructuring the Center I managed into a fully virtual office. Someone said to me "You can't be completely virtual, we need people to come in and see you!" I said "Sure they can still come to see me, but we are going virtual!!" And we did. I am so glad I stuck to my vision, reinforced and perfected the implementation of our virtual operations. 

Today I received a legthy group email from a collaborating  partner urging us all to "stay calm"...I smiled.  I am always calm in times of crisis or disasters!  I grew up in a war zone! During a time.of a brutal revolutionary fight for our freedom! My father in the middle of it all as part of the revolution! My Mom, my sister and I would have died when someone threw a Molotov cocktail bomb at our house! I was a baby then, but that was just the beginning of learning to survive in crisis! Certain rules and codes of conduct were taught and retaught to make sure we survived the war.  We did! So when everyone is talking about staying calm for some of us it's in bred!! It's the instinct to survive!  Over the years I have gained an appreciation of the this dark experience, because it taught me to Stay Calm, mindful and descerning in crisis no matter what the disaster is!

Sunday, March 3, 2019

The PAY-TO-PLAY GAME OF DIGITAL MARKETING


The PAY-TO-PLAY GAME OF DIGITAL MARKETING

As an owner of three global businesses that do business predominantly online, I have been experiencing a rude awakening with online marketing. There was a time when I believed the fast development of online digital marketing technologies and strategies was going to level the playing field for small businesses. This belief is now shattered. Over time I have come to realize that it’s still the privilege of companies with deep pockets! As a small business I don’t have tens of thousands of dollars and wait 3+ months of repeat marketing to see results. The best most of my small business client (including me) need immediate sales conversions and given competing financial obligations to keep our businesses afloat, have small budgets and can only afford just putting out a few hundreds of dollars for these “micro” digital-marketing campaigns (boost; sponsor; likes, awareness, targets; engagement; retargeting; conversions, etc.) that fall short on their promises and don’t deliver on our conversion expectations. It’s a perfect con! Analyzing the trends, what I realize for sure is that the digital marketing industry has created a robust supply chain of other “expert” marketing solutions suppliers that one has to keep paying to greater and greater dismal cost/benefit results. 

From experience, I know it takes time to build a small business brand. I also know that if you pour a lot of money toward something your will eventually gets some results. This is a luxury most small businesses can’t afford! In a digital marketing world of micro-campaigns, at least what I expect and need to is see an immediate equitable return on investment on my nickel & dime! I believe the cost of doing business for these social media platforms, apps and websites selling these digital marketing services can’t be that high! Whether we are sellers or buyers we all opted in to share our personal and business information online. Is this a new hidden form of target marketing censorship?

Maybe I am missing something here. I admit I am not digital marketing guru. But I am definitely a great consumer and reader of all things digital marketing. As a business owner I am equally fascinated by digital marketing as I am disillusioned by it. White the literature and video make it sound so easy and doable, in practice it’s a maze of complicated steps, turns, features, tools, widgets, pixels, “things” etc., etc. My hopes of leaving brick and motor business models in hot pursuit of online low touch business models are gradually dissipating at reality set in. I also learn by doing so hand-on practical experimentation is key to my learning curve! So I have created my own campaigns on Instagram; Twitter; Facebook as these are supposedly the platforms I am to find my “generational” target customers! A few hundred dollars later, zero conversion effect, but lots of “impressions”! I have even tried email campaigns, which I must admit usually provide “reasonable” transparent analytics and modest “promises” i.e. hit that inbox. I have even ventured into in-app advertising with my product carriers, again the results disappointing and even worse, my experience in creating the targeting decision trees a nightmare! In all cases when I review the analytics and compare with the promised consumer conversion behaviors the correlated matrix results are insignificant. For example the pay-per-click game if impressions to clicks. Millions of impressions only results in a pittance of a few hundred clicks. Are we as humans become so “visually impaired” and so divorced from our intellectual curiosity that we are not curious enough to “click”? 

When all is said and done, I am integrating old fashioned human connection sales & marketing strategies of engaging customers face-to-face.

Sunday, June 8, 2014

Conscientious Objector: "The Sky is burned"

Conscientious Objector: "The Sky is burned": The sky is burned: My son has been saying a very peculiar expression in the last few days whenever its starts getting dark..."Mummy, s...

Saturday, February 4, 2012

Conscientious Objector: The Unintended Consequences of Super-Development

Conscientious Objector: The Unintended Consequences of Super-Development: The Unintended Consequences of Super-Development: The ongoing recession (which I don’t think is over as some would like to believe) is reall...

The Unintended Consequences of Super-Development

The Unintended Consequences of Super-Development:
The ongoing recession (which I don’t think is over as some would like to believe) is really a case of unintended consequences of super-development.  I coined the word super-development, because some economies are well beyond the capitalist classical definition of development (mostly defined by the industrial revolution). My definition of super-development is when an economy is so highly sophisticated that over 60% of its GDP is comprised of income earning productivity from intangible assets; the skills of its labor force are no longer aligned or cannot fit with the required skills set to produce these assets; virtual technology efficiencies and mechanical automation is increasingly replacing human labor capital; tangible manufacturing outputs are based on fragments components of inputs sourced from multiple external suppliers, etc. There are other indicator variables but you get the idea! The transition from development to super-development (like most change) creates economic tensions and structural crisis that manifest in the form of economic depressions, recession, under or unemployment downturns, etc.  These are challenges and consequences of first mover advantages into super-development –another unintended consequent! However, to address these tensions requires innovative thinking, a paradigm shift in the ways they approach and implement economic solutions. But we seem stuck in obsolescence.

 Unlike other leaders before him as far as I know, President Obama is sending out his emissaries from different federal agencies to conduct focus group meetings with different local leaders of communities and industries. These private focus group meetings are being held all over the country as a way of the administration reaching out to the “grassroots”  in order to get feedback on  the pulse of what’s really happing on the ground in the Towns and Cities in the country! Once again this past week, one of President Obama’s emissaries was in New Jersey.  Assistant Secretary of Commerce for Manufacturing and Services, International Trade Administration, Ms. Nicole Lamb-Hale came to meet with business and economic development leaders in Newark, NJ.  As usual, I was one of those leaders invited for this focus group meeting to discuss and brainstorm ideas of boosting the economy in America. As an economic development specialist and business leader, I have been invited to several of these focus group meetings held in Newark because of my involvement with small business development at Rutgers.  Given that the Assistant Secretary is with the Department of Commerce the specific focus was on the broadening of international trade through enhancing American manufacturing and services industries. The ultimate objective is always to generating jobs, increasing business development, increasing consumer confidence, etc, etc.

 In her opening presentation the Secretary shared one fact that picked my interested: America makes up 5% of the global market; thus 95% is out there. From a business perspective we all know that there are really two strategies of growing your business through an increasing market share approach: 1) either through a vertical integration strategy where you penetrate the same market using a matrix of strategic actions; or 2) by a horizontal integration strategy where you create a diversified portfolio of new and old markets.  Why they are we still just focusing on the 5% and seeming to ignore the potential of the other 95% market? I suggested to the Secretary that we are too preoccupied with finding solutions within our 5% market and it’s not enough we needed to think outside the box. From the solutions like workforce development training how can we increase market share?  One of the ideas I shared with the Secretary was the possibility of thinking about the Department of Commerce, in collaboration with the Department of Labor looking at ways of exporting some of the brick & motor skilled labor force to emerging markets that are still in the building phase! One of the Union leaders in the room had pointed out that he has 40% of his skilled trades labor force unemployed – if we have stopped manufacturing as we used to, and building new infrastructure as we used to our 5% market is not going to absorb this skilled labor surplus.

She acknowledges collaboration of related federal department in businesses services is something the administration has started doing. She also added that the thought of exporting labor as a resource was brilliant and thinking outside of the box. But the silence in the room was telling me I had taken the conversation out of its comfort zone - Americans work as migrant workers? That would be a culture shock. A perspective I have discussed in one of my other blog: “The Era of the New Migrant Worker”. In addition, the idea of exporting labor is the same suggestion I wrote about on exporting the American high school education model on “Manufacturing Education: Navigating the Public High School System minefields”. Thus exporting this labor would definitely boost the American economy as it increases the purchasing power of the expatriate’s families.

I was in Southern Africa recently and I noticed the emergence of small businesses – mostly traders. Entrepreneurship is booming in these economies. I found out that most of these traders are buying their commodities from Asia and the Middle East through online commodity procurement portals. These commodity consortiums are predominately Asian and Middle-Eastern suppliers of goods and services. I do not know of any commodity portal where American suppliers of goods and services are available to buyers in the 95% global markets. The Federal & State goods and services procurement portals we have here are of those businesses seeking to do contract with the US government or its State and local affiliates! I suggested to the Secretary, it would be a great idea to have US supplier portals that any global buyer or dealer can access if they wish to buy US manufactured goods and services. America’s competitive advantage is its credibility in producing quality products and services that meets standard guarantees. With Asia gaining the reputation of flooding emerging African markets with sub-standard goods and services, this presents an opportunity for the US to step in. But if they really need to do business with Africa the Administration also needs to take into account discouraging and unfavorable visa practices in the State Department that have undermined emerging market’s desire to do business with the US!

In a nutshell growing a 5% market will entail expanding into the 95% global market share.  For me, each time I attend these private focus group meetings I have left with mixed feeling of both excitement and of hopelessness for several reasons. The excitement is merely because the President is genuinely interested in connecting with the grassroots and finding out what’s really going on in the field. I don’t remember any President ever trying to do that. However, I am frustrated because usually most of the so called leaders (politicians/administrators/ businesses/academicians, etc)in the room have a very narrow focus on what the issues or solutions are because they are too focused on their immediate local  challenges and short-sighted to the dynamic complexity of the interconnections between the small and big pictures;  focused on what more the government can do for us; some leaders are out of touch and do not have many ideas let alone words to share; most are the usual suspects (like me – but at least I get it!) but  most frustrating for me is  that most cannot even fully articulate what the solutions could or  should be! Instead they will recycle ideas that have been done already - like we need to have more workforce development training; complaining about the need for more jobs but how to get these jobs created no one can tell; we need to get people to spend more to boost the economy, but if they do not have the money or are out of work where is the money to spend? Everyone is struggling to comprehend what should be done? Most of what can be done locally had been done and the results do not meet expectation.

After my recent trip to Southern Africa, it reinforces what I have known for a while – geography is irrelevant, and where you invest does not necessarily dictate where you earn; and where you earn is above and beyond not limited by where you invest! That’s the migrant mentality. I believe the writing is on the wall, the question is: “Are we prepared to move out of our false self-sufficiency superiority complex comfort zone and accept that the world now is really flat, not hierarchical?”

Published and copyrighted: @ February 4, 2012 by Dr. Tendai Ndoro begin_of_the_skype_highlighting  end_of_the_skype_highl(DocNdoro) – Founder, SLIPPA (Strategy Leadership Institute in Private  & Public Affairs); Brighten The Corner Foundation; CEO EDCTrainers, LLC.

Suggested related readings from my blog CONCIENCIOUS OBJECTOR: http://docndoro.blogspot.com/

1.       “The Era of the New Migrant Worker”: http://docndoro.blogspot.com/2011/05/era-of-new-migrant-worker.html
2.       Manufacturing Education: Navigating the Public High School System minefields” : http://docndoro.blogspot.com/2011/09/manufacturing-education-navigate-public.html
3.       “Urban Entrepreneurship: Challenges & Solutions”: http://docndoro.blogspot.com/2011/06/urban-entrepreneurship-challenges.html
4.       “A Framework of Possibilities for Small Business Growth in the Globalization Era”:

Tuesday, November 1, 2011

Civility is NOT a Sign of Weakness!


I am truly fed up with grown adults with the audacity to display no manners or sense of courtesy to other people in public. I have a growing belief that the human race as a species is really regressing behaviorally rather than progressing. We are gradually losing our social skills, if we have not lost it already. I also notice that people have a total lack of passion and compassion. They are so robotic and thought-less in their actions and behaviors, like they have been neutered of humanity! It’s not just the lack of manners, ethics and etiquette, but a pervasive lack of sensibility, of just simple common decency. I work with the public a lot and I have seen a person pick up their cell phone in the middle of a training or presentation and proceed to entertain the cell while everyone is trying to listen to the presenter. I used to be diplomatic, but now I have had to tell some adults to leave the room with their cell phone because they are disrupting the class and the presenter!
As a parent of an autistic child, I have become so keenly aware of human behavior in public, simply because people are so intolerant of children who are different from the typical.  The other day I went to Costco and my son threw a huge tantrum in the store. He was running around the store and disappearing to look at the merchandise like the electrical fireplace and the fan heaters on the floor which are his object triggers. Because he was not listening to stay close to me, as punishment I told him he had lost his privilege of having the take out ice cream yoghurt. A treat I usually buy for him after check out. All hell broke loose. He wanted my reassurance that he was going to get the ice cream and I kept telling him no…no…No! He would not hear it. With each no, he would scream and run up and down the aisle then come back asked me again and I would say no. While this whole scene was unfolding, I started noticing this man and his three children following us from aisle and just starring at us. My teenage daughter just stood there holding the cart feeling helpless. As for me frankly, I don’t get embarrassed at all, it is what it is, this is my normal world.  By the third aisle there was quite a little crowd of adults including the man and his three children again just standing there and starring at my son doing his thing! As it dawned on me that people were starring like this was entertainment for them. As I was just about to go market on them and yell at them to keep it moving and mind their own business, I caught my daughter’s eye – begging me not to!  I could not believe it; these people were looking as if they have never seen a child throw a tantrum before. Who stands around as a spectator starring at a child throwing a tantrum as if its entertainment? Their passive action was abnormal to me to say the least.
Then I came home and caught the last bit on Anderson Cooper 360 town hall meeting on Bully. As I heard most of the experts saying the schools had to be equipped to handle these kinds of bullies by training the teachers, holding the kids accountable, etc, etc. I was like are you kidding me. Thanks to Doctor Phil for saying that this starts with the parents and therefore we need to hold parents accountable!!! I AGREE 100%. It starts with the parents and the value system they set for their children. Bully parents breed bully children. I truly believe that if you have a child bully, one of the parents (if not both of them) is certainly a bully either at work or to their spouse or in their extended family circles. I remember when my daughter was being bullied in elementary school. The bullying occurred on the afterschool bus to the YMCA. The bullying was being perpetrated by a click of 5th grade girls on my daughter. One of the bully girls’ younger sister was in 2nd grade with my daughter and they were having a run-in during class periods over a friend who was initially my daughter’s friend, but now this other little girl wanted my daughter’s friend to be her friend, but was not interested in sharing the friend with my daughter. When my daughter told me they were bullying her and calling her insulting words on the bus, it was on. I went to the class list and sought out the little girl’s home number and called the parents. When the mother picked up I politely introduced myself and told her why I was calling. Her first comment was “You shouldn’t be calling here; you should address it through the school! Besides, my daughters would never do that they are sweet and innocent.” I couldn’t believe that this parent was hiding behind “the school” and absolving herself of the responsibility of her daughters’ behavior. Instantly I knew therein lay the problem. I became icy cold and told her firmly “Your daughters are by no means sweet or innocent, they are bullies. You need to tell your mean daughters to leave my daughter alone. If they as much as stare at my daughter again or whisper any profanities to her again, I will be on that after school bus before the week is over and you do not want me to tell them myself. Do I make myself clear?” She was speechless. I continued, “Your daughters are messing with the wrong little girl and you do not want to hear from me again!” Then I hung up. That was the end of the bulling. My daughter never had trouble from them again.
These are just two of many incidents I have witnessed where adults just do not have common decency or social skills, they simply take no accountability or responsibility of their actions and they hide behind “the system”. The sneaky smile on Ruth Madoff’s face during her interview on CBS’s 60 minutes confirmed it all for me! It irritated the hell out of me and I felt like crawling into my TV screen and wiping it off her mouth with a cactus. People just abdicate their conscience or civility but stands by ignoring, blaming, or pushing it onto someone else! There is a decadent behavior of watching other people’s pain and misery without feeling compassion or empathy. Then we wonder why our children are growing up without proper social skills. Well it’s because most of the adults themselves have neutered social skills. CIVILITY IS NOT A SIGN OF WEAKNESS!
Copyright @ November 1, 2011 by Dr. Tendai Ndoro begin_of_the_skype_highlighting  end_of_the_skype_highl(DocNdoro) – Founder, SLIPPA (Strategy Leadership Institute in Private & Public Affairs); Brighten The Corner Foundation; CEO EDCTrainers, LLC.