Monday, May 1, 2023

 Turning  Threats into Strategic Opportunities:

Most small businesses conduct strategy in their businesses, but they are just not consciously organized and deliberate in planning what class of strategic actions they end up engaged in – is your strategic focus on Managerial leadership? Knowledge capital? Resources? Operational fit? Business environment or industry? In most small businesses strategic decisions and actions are usually the process of crisis management. If you understand that strategy is the ability to for the business to manage opportunities and threats in the environment. But sometimes the wisdom is in the ability to turn your threats into opportunities. Give yourself time to reevaluate what’s going on inside and outside of your business environment. Small businesses are agile, quick to adapt and respond to threats at less cost and seized opportunities in the environment.

Elements of Strategic Success:
In closing I share with you that for your strategy to succeed there are other elements that need to be in place, and they play a significant role in whether your strategy results are great or average.

1. Leadership – be present in your business
2. Know your company’s DNA
3. Know your business environments
4. Know your customers
5. Have a strategic consciousness
6. Act deliberately and boldly.

Leadership – be present in your business. Sometimes running a small business can be exhausting and overwhelming, and its always great to delegate. However, one function you can not delegate in your business is decision making. As the owner of the business, you need to be present at all times even when you have employees doing some of the functional tasks in the business. Provide direction, guidance, oversight but you have to make the decisions necessary to drive your business. It’s difficult to transition from chief operating office to chief executive officer as your business grows but your business tells you when you are ready to make these transitions

Know your company’s DNA - Knowing your business model is critical to business success. Many business owners fails to realize that as the business grows, the business model shifts or sometime completely changes. It is imperative to reassess and redefine your business model in order to meet the growing pains and challenges of scaling the business. This takes knowing that this business’s revenue formula is equivalent to your business DNA! Your business model is how you create consistent value and meet customer/needs regardless of how big your business grows!

Know your business environments – Your business environment is always changing and you as the business over have no control over it. However, you can always reasonably anticipate change if you are constantly scanning the environment, planning, tracking trends, regularly informing yourself about what’s happening in your industry or marketplace, networking and attending conference. Building your knowledge base is important for you as a business owner to manage change in the environment.

Know your customers – Customers are everything, and they are also the best informants to tell you whether your product or service is what they need. Creating interactive systems for customer engagement, feedback of monitoring customer behavior is some of the strategies you can implement to know your customers and your prospects.

Have a strategic consciousness – Strategic behavior is crucial to strategy management in a small business. It’s always starts with the question Why? Follow by How? If you can always ask these questions when analyzing what you are currently doing in your business or what you plan to do in the future, you are already being strategic. Make it a habit. Don’t just jump to implement ideas without first processing the reason for doing it and understanding your capacity and capabilities to do it successfully. In addition, define what success looks like because if you do not have a vision of your return on investment you can not measure the success of your strategic endeavors.


Act deliberately and boldly. – Have an action plan and implement it. Most small businesses will create the plan and shelf it! You might as well have never bothered to put the plan on paper, You action plan whether it’s a business plan; strategic plan; growth plan is a living document! It changes with the reality of execution. This is the test or proof of your concept. You can only learn the feasibility of your plan from experience, therefore, just be bold and do it. Business is a contact sport© . All the bruises and cuts you get are a testimony of the lessons learned as an entrepreneur. Thefore act deliberately and boldly to ensure business success.

Republished May 2023; Copyright @ February 2011 Dr. Tendai D. Ndoro (DocNdoro) – CEO, EDCTrainers, LLC dba /SLIPPA; https://www.linkedin.com/in/docndoro/

 

Insights from Small Businesses onthe COVID-19 Pandemic


Insights from Small Businesses on the COVID-19 Pandemic
By Dr. Tendai Ndoro
CEO – SLIPPA (Strategy Leadership Institute in Private & Public Affairs)
@ June 2020

This study was conducted by Dr. Tendai d. ndoro as Regional Director of the NJ Small Business Development Center at Rutgers-Newark, Rutgers Business School. The small business research was to guarge the sentiments as well as determine the needs and concerns of Essex County small businesses given the economic injury that has been caused by the COVID-19 pandemic. Approximately 650 anonymous small businesses in Essex county were targeted and 10% of the businesses responded.

The survey was conducted for 5 weeks from May 15 to end of June 2020. The number of years in business varied with mostly established and mature businesses providing feedback in the survey.  Profile of businesses that responded to the survey were  from startup to established small businesses.

Survey Result Insights of Small Businesses:

Businesses were asked specific questions to guarge their emotional sentiments they were experiencing; access to capital; needs and concerns about COVID-19 pandemic. The results were as follows:

Business Current Sentiments About COVID-19:
Surprisingly, businesses expressed very positive sentiments. Important key sentiments were as follows:

1.      Positive sentiments toward Continuation of Business Operations: The business responded were determined to keep their businesses open. 95% of businesses sought to continue with their business operations. 4.69% said maybe and none of the respondent were at the time thinking of closing their businesses.

2.      Positive Sentiments toward Resilience by adapting to the pandemic: Despite the severity of the pandemic with the ensuing shut down, businesses owners were positively optimistic and were determined to be resilient. Most businesses were seeking to pivot to adapt to the new environment despite the pandemic challenges.

Businesses were asked: What are you experiencing currently as a result of the pandemic challenges? (Check all that apply), Most of the business owners expressed a positive resilience sentiment consistent with the attitude that they were looking to continue operations despite the disruption created by COVID-19. Most of their responses were surprisingly showed resilience factors despite the severe economic injury they are suffering due to the pandemic as indicated below:

# Field                                                                                                             Percentage

1 Economic loss                                                                                              15.25%
2 Food insecurity                                                                                            1.36%
3 Housing insecurity                                                                                       2.71%
4 Traumatized                                                                                                 2.03%
5 Anger                                                                                                            2.37%
6 Anxiety/Panic                                                                                               5.08%
7 Confused & Helpless                                                                                    3.73%
8 Sadness                                                                                                        4.41%
9 Overwhelmed                                                                                              7.80%
10 Adjusting                                                                                                    11.53%
11 Coping                                                                                                        9.49%
12 Cautiously Optimistic                                                                                 9.49%
13 Pivoting                                                                                                      4.75%
14 Recovering                                                                                                 8.14%
15 Resilience                                                                                                   10.51%
16 Other                                                                                                          1.36%

3.      Negative sentiments toward anticipated high cost of doing business: Due to the situation being a public health crisis, businesses were anticipating high cost of doing business which would have a significant impact on recovery and sustainability.

Access to Capital:
The most salient needs businesses had was access to capital although 25% of the respondents indicated that they opted to use their funds to keep the business going during the initial shutdown. In addition, businesses were looking for ways to diversify their revenue earnings as well and mitigate business liquidity by finding ways to manage cash reserves. Responses to the concerns predominantly focused on ability for business recovery and sustainability; the length of economic recovery and length of the Covid-19 pandemic.

Business Consulting Needs:

Businesses were asked: Which of these CARE Act consulting services do you need most assistance with? (Check all that apply) the results indicated that the top 4 technical assistance needs were: (a) sales and revenue diversification assistance; (b) Digital marketing & general marketing assistance; (c) budgeting/Accounting/Cashflow management assistance; (d) other assistance which predominantly mention the needs for sourcing and affording PPEs (personal protection equipment)

# Field                                                                                                             Percentage

1 Cybersecurity systems                                                                                 3.33%
2 IT/Cloud Computing                                                                                     4.67%
3 Intellectual Property protection                                                                  4.67%
4 Supply Chain management                                                                          2.67%
5 Sourcing PPEs                                                                                               3.33%
6 PPE needs assessment                                                                                 4.67%
7 E-Commerce                                                                                                4.00%
8 Sales & Revenue diversification                                                                  11.33%
9 Digital Marketing/General Marketing                                                         10.00%
10 Business model pivoting                                                                            8.00%
11 Human Resources management                                                               5.33%
12 Establishing Telework/remote working systems                                       4.67%
13 HR Performance/production measurements                                            2.67%
14 Risk mitigation                                                                                           4.00%
15 Credit Counseling                                                                                       6.00%
16 Budgeting/Accounting/Cashflow Mgt.                                                      10.00%
17 OTHER: What other assistance should we be offering that would help with your business RECOVERY?                                                                                                             10.67%

 

Business Concerns about COVID-19

Businesses were asked: What other concerns do you have about Your Business and the Economy right now? (check all that apply) most of the small businesses indicated that the top 4 conferences they had are (a) business recovery and sustainability; (b) Length of economic recovery; (c) Length of COVID-19 pandemic; (d) maintaining payroll

Field                                                                                                                Percentage

1 Business recovery and sustainability                                                           17.51%
2 Maintaining payroll                                                                                      11.28%
3 Employee retention                                                                                     3.50%
4 Consumer confidence                                                                                  6.23%
5 Adapting to new consumer behaviors                                                         8.95%
6 Higher costs of doing business                                                                    10.89%
7 Maintaining Health, Safety & Sanitation in the business                            5.84%
8 Sourcing and finding PPEs for Employees/Clients                                       3.50%
9 Length of economic recovery                                                                      14.40%
10 Length of COVID-19 pandemic.                                                                 14.01%
11 OTHER: Any other concerns you would like to share                                3.89%



Conclusion:  

Since this research was conducted around the May/June time frame, it is worth noting that concerns about the length of the pandemic and length of economic recovery would predetermine business recovery and sustainability. If the pandemic continues beyond a reasonable or bearable time for small businesses it would compromise the hope small business have be feeling that they can adapt and survive the pandemic, public health crisis and economic disruption it has caused. For the small business, some of these positive sentiments may not last long.